Billing conditions
Invoice Request
Invoices are not automatically sent after a purchase. If you would like an invoice for your order, please request one by email at contact@omilys.com, specifying your order number.
Information required for billing
When requesting an invoice, please ensure that your information is correct, including:
- First and last name
- Billing address
Currency and taxes
The prices displayed on Nivalis Origin are in euros. For international orders, customs duties or local taxes may apply and are the responsibility of the customer.
Accepted payment methods
We accept payments via:
- Bank card (VISA, Mastercard, AMEX, Google Pay, Apple Pay)
Payment must be made in full before the order is shipped.
Payment deadline
All orders must be paid for immediately upon confirmation. No shipment will be made until payment is received.
Invoice cancellation and modification
- An invoice cannot be modified after it has been issued, except in the case of a justified error.
- In the event of order cancellation in accordance with our return and refund policy, a credit or refund will be issued according to the original payment method.
Refunds and credits
If a refund is applicable, it will be processed within 7 business days of request approval. A credit note may be issued if the customer prefers credit for a future order.
Contact
For any questions regarding billing, please contact us at info@nivalisorigins.com.